Topic title:
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write here: Enhancing ‘Report a Problem’
Details:
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To be able to report issues easily, when they are noticed, particularly when on the move. For example, if a resident notices something when walking the dog or driving, they can reasonably expect to make a quick stop, take a photo on their mobile phone, enter a few details and click 'send'.
This suggest support for a mobile app is needed, because most mobile users won’t set up a web favourite for report a problem
be assured that someone is dealing with an incident, until it's fixed.
currently cases are closed when passed to other departments or third parties. Examples include overgrown hedges, where cases appear to be closed, if/when the escalation process/legal notice phase is invoked. To the user this may appear
as a “case closed”, made worse by the time that can go by before the matter is actioned, or even “really closed”.
- To be informed of the status of an issue, as it moves through its relevant stages.
As with 2, the incident should remain open until resolved, one way or another, and ideally the user informed of the stage it is at and the end state, in layman’s language.
- To find that when popping back to an area to check an incident that has been stated as closed, really is closed. Users would not expect to find a reportedly closed issue has not after all been dealt with If the issue is still open such that they feel the need to raise another report.
Supporting Information:
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This content is taken from input from Cllr Howles at Beech Hill Parish Council
